Shipping & Delivery Policy

1. Shipping Coverage

✓ We deliver all across India to serviceable pin codes.

✓ Please ensure your delivery address is complete and accurate.

✓ Currently, we do not offer international shipping.

✓ For remote or difficult-to-reach locations, delivery may take additional 1-2 days.

2. Delivery Timeline

• Standard Delivery: 4-5 business days from order confirmation

• Orders are processed within 24 hours on business days (Monday to Saturday, excluding public holidays)

• Delivery time may vary based on your location and courier partner availability

• You will receive tracking information via SMS/Email once your order is shipped

• For metro cities: Typically 3-4 business days

• For tier-2/tier-3 cities and rural areas: 5-7 business days

3. Shipping Charges

✓ FREE SHIPPING on all prepaid orders across India

✓ No minimum order value required for free shipping

✓ Shipping charges are calculated at checkout and displayed before payment

✓ Any applicable taxes (GST) are included in the product price

4. Cash on Delivery (COD)

✓ COD is available for most serviceable locations across India

✓ A nominal COD handling charge may apply (if any, it will be shown at checkout)

✓ Please keep the exact amount ready at the time of delivery

✓ Our delivery partner will hand over the package only after payment is received

✓ If you refuse to accept the COD order without valid reason, future COD orders may be restricted

5. Order Tracking

• Once your order is shipped, you will receive a tracking ID via SMS and email

• You can track your order status in real-time using the tracking link provided

• For any tracking-related queries, contact our support team at support@sanjeevanibooti.in or call +91 84481 86071

6. Delivery Issues

Failed Delivery Attempts: If delivery fails due to your unavailability, the courier will attempt delivery again. After 2-3 failed attempts, the order may be returned to us.

Incorrect Address: If the address provided is incomplete or incorrect, delivery may be delayed or fail. Re-delivery charges may apply.

Unclaimed Packages: If you do not claim the package within the stipulated time, it will be returned to our warehouse. You may be charged for return shipping.

Damaged Package: If you receive a damaged package, please refuse to accept it and immediately contact us with photos at support@sanjeevanibooti.in. We will arrange a replacement.

Missing Items: If any item is missing from your order, please contact us within 24 hours of delivery with your order details.

7. Product Packaging

• All products are packaged securely to prevent damage during transit

• We use discreet, tamper-proof packaging to maintain product quality and customer privacy

• Ayurvedic products are sealed and packed as per FSSAI guidelines

• If the seal is broken or tampered with, please do not accept the delivery and contact us immediately